Shipping Policy

Last Updated: July 5, 2026

Thank you for shopping with The Reach Skin. We are committed to delivering your order safely and as quickly as possible. Please review our shipping policy below.

Order Processing

• Orders are processed within 1-2 business days after payment is confirmed.

• Orders placed on weekends or public holidays will be processed on the next business day.

• During product launches, promotions, or holiday periods, processing times may be slightly longer.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information.

Shipping Rates

Shipping charges are calculated at checkout based on your delivery location and the selected shipping method.

We may offer free shipping on qualifying orders. Any applicable free shipping offers will be displayed on our website.

Estimated Delivery Times

Estimated delivery times begin after your order has been dispatched.

• Standard Shipping: 3-7 business days

• Express Shipping (where available): 1-3 business days

Please note that delivery times are estimates and may vary due to weather conditions, courier delays, or other unforeseen circumstances.

Order Tracking

Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment.

Shipping Address

Please ensure your shipping address is accurate before placing your order.

The Reach Skin is not responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.

Failed Delivery & Returned Packages

If a package is returned to us because of:

• An incorrect or incomplete shipping address,

• Multiple failed delivery attempts, or

• Refusal to accept the package,

we may contact you to arrange reshipment. Additional shipping charges may apply.

Damaged or Missing Packages

If your order arrives damaged, or if you believe your package has been lost during transit, please contact us within 7 days of the expected delivery date. Include your order number and, if applicable, photos of the damaged package so we can assist you promptly.

International Shipping

We currently ship to selected countries. Availability and shipping rates will be shown during checkout.

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country. These charges are the responsibility of the customer.

Shipping Delays

While we strive to deliver every order on time, delays may occasionally occur due to courier issues, customs clearance, severe weather, or other events beyond our control. We appreciate your patience and understanding.

Contact Us

If you have any questions regarding shipping or your order, please contact our customer support team through the Contact Us page on our website.