Return & Refund Policy

Last Updated: July 5, 2026

At The Reach Skin, your satisfaction is important to us. If you're not completely happy with your purchase, we're here to help.

Returns

Due to the hygienic nature of skincare products, we only accept returns for items that meet the following conditions:

• The item is unused, unopened, and in its original packaging.

• The return request is made within 14 days of the delivery date.

• Proof of purchase (such as your order confirmation or receipt) is provided.

Products that have been opened, used, damaged after delivery, or are missing their original packaging are not eligible for return.

Non-Returnable Items

The following items cannot be returned:

• Opened or used skincare products

• Products marked as final sale or non-returnable

• Gift cards

• Promotional or complimentary items

How to Request a Return

To initiate a return, please contact our customer support team through the Contact Us page on our website. Include:

• Your order number

• The reason for your return

• Photos of the product (if the item is damaged or incorrect)

If your return request is approved, we will provide instructions on how to return the item.

Please do not send products back without prior authorization, as they may not be accepted.

Damaged, Defective, or Incorrect Items

If you receive a product that is damaged, defective, or incorrect, please contact us within 7 days of delivery.

Include your order number and clear photos of the product and packaging. Once verified, we will offer an appropriate resolution, which may include:

• A replacement product

• A full refund

• A store credit, where applicable

Refunds

Once we receive and inspect your returned item, we will notify you of the outcome.

If your refund is approved, it will be processed to your original payment method within 5-10 business days. The time it takes for the refund to appear in your account may vary depending on your bank or payment provider.

Original shipping charges are non-refundable unless the return is due to our error or a defective product.

Exchanges

We currently do not offer direct exchanges.

If you received a damaged or incorrect item, please contact us, and we will arrange a replacement where appropriate.

Cancellations

Orders may be cancelled only before they have been processed or shipped.

Once an order has been shipped, it cannot be cancelled and must follow the return process outlined above, if eligible.

Contact Us

If you have any questions about returns, refunds, or cancellations, please contact our customer support team through the Contact Us page on our website.